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SAP Certified Associate - Organizational Change Management Sample Questions (Q75-Q80):

NEW QUESTION # 75
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

A. Senior managers of impacted business units
B. The project sponsor
C. The HR department
D. The IT department
E. Employee representative or works council

Answer: A,B,E

Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) relies on diverse, authoritative sources. Option A is correct because the employee representative or works council knows frontline staff-e.g., warehouse workers impacted by inventory changes-ensuring their inclusion. Option D is correct as senior managers of impacted units (e.g., finance director) pinpoint key players like process owners or key users, offering a business perspective on who's affected. Option E is correct because the project sponsor, with a strategic view (e.g., "this impacts sales and procurement"), highlights high-level stakeholders like executives or cross-unit leads.
Option B is incorrect-HR might provide general employee data but lacks project-specific impact insight.
Option C is incorrect; IT focuses on technical roles, not broader business stakeholders. SAP OCM uses these sources to build a comprehensive stakeholder map.
"Stakeholder identification leverages works councils, senior managers of impacted units, and the project sponsor for a complete view of affected groups" (SAP Activate, Stakeholder Analysis Sources).

NEW QUESTION # 76
Which organizational change management activity is usually performed in which SAP Activate phase? Note:
There are 2 correct answers to this question.

A. The change plan is usually developed in the Explore phase
B. The change assessment is usually conducted in the Prepare phase
C. The user adoption analysis is usually conducted in the Run phase
D. The business readiness assessment is usually conducted in the Discover phase

Answer: B,C

Explanation:
SAP Activate phases align OCM activities with project stages. Option A is correct because user adoption analysis-measuring actual usage (e.g., system logins, feedback)-occurs in the Run phase post-go-live, assessing real outcomes vs. predictions. Option C is correct as the change assessment (evaluating readiness, culture, capabilities) happens in the Prepare phase to baseline the organization before detailed planning-e.g., interviewing leaders to gauge change appetite.
Option B is incorrect-the business readiness assessment (checking go-live preparedness) is in Deploy, not Discover, which focuses on solution exploration. Option D is incorrect; the change plan starts in Prepare (initial version), not Explore, where it's refined. SAP OCM ties activities to phase-specific goals.
"Change assessment occurs in Prepare to evaluate readiness, and user adoption analysis in Run to measure post-go-live success" (SAP Activate, OCM Phase Alignment).

NEW QUESTION # 77
Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

A. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.
B. It is the foundation for developing personas and defining stakeholder-specific communication activities.
C. It allows the change manager to collect important information for developing the new operating model.
D. It contributes to reducing costs for both training activities and the IT infrastructure to be provided.

Answer: A

Explanation:
Mapping SAP roles and responsibilities to business users, typically done in the Realize phase, is a critical technical and security step in SAP cloud implementations. Option C is correct because it ensures users receive role-based access (e.g., via SAP's authorization profiles) limited to what their job requires-such as a sales rep accessing only sales transactions, not financial reporting. This prevents unauthorized access, enhances security, and aligns with SAP's best practices for system governance, reducing risks like data breaches or operational errors. For example, in S/4HANA Cloud, roles like "SAP_BR_SALES_REP" are mapped to specific users to control functionality access, a process tied to security and compliance.
Option A is incorrect because role mapping is a technical task for system access, not a foundation for personas (fictional stakeholder profiles) or communication, which rely on broader stakeholder analysis.
Option B is incorrect-developing the operating model (organizational structure/processes) is a higher-level task informed by process design, not user role mapping, which is more granular. Option D is incorrect; while role mapping might indirectly optimize training scope or infrastructure use, cost reduction isn't its primary purpose-security and efficiency are. SAP OCM integrates this mapping with enablement but prioritizes its role in access control.
"Mapping SAP roles to business users ensures access is restricted to essential data and transactions, aligning with security standards and supporting efficient system use" (SAP Activate, Enablement and Security Integration).

NEW QUESTION # 78
What should be considered when developing personas? Note: There are 2 correct answers to this question.

A. Finding the right level of detail, avoiding a too granular or too generic description of personas
B. Aligning the persona descriptions with the employee representatives of the respective target groups
C. Using a real person as an inspiration for the persona to make the persona as realistic as possible
D. Involving representatives of the target group into the development of personas

Answer: A,D

Explanation:
Personas in SAP OCM personalize communication, and their development requires balance and input. Option A is correct because the right detail level-e.g., "Finance User, 35, cautious, needs process clarity"-avoids being too specific (e.g., daily tasks) or too vague (e.g., "employee"), ensuring usability without losing focus.
Option B is correct as involving target group reps (e.g., a key user) ensures accuracy-e.g., they might note
"we need system tips," shaping a persona's needs realistically.
Option C is incorrect-employee reps (e.g., works council) focus on rights, not persona details; alignment isn' t needed. Option D is incorrect; using a real person risks bias or privacy issues-personas are composites, not copies. SAP OCM stresses relevance and collaboration in persona creation.
"Develop personas with balanced detail and target group input to ensure they reflect stakeholder needs accurately" (SAP OCM Framework, Persona Creation Guidelines).

NEW QUESTION # 79
What does change enablement mean in the context of SAP cloud implementations?

A. It refers to all activities that upskill the impacted business leaders to handle organizational change management in their areas of responsibility
B. It refers to all deliverables that support the project team to deliver change management during the cloud implementation
C. It refers to all tasks that support the project leadership team to learn how to deal with resistance during the cloud project
D. It refers to all activities that help people to learn and adopt new SAP systems and processes in their working life

Answer: D

Explanation:
Change enablement in SAP cloud implementations focuses on user adoption. Option B is correct because it encompasses all activities-training, workshops, support-that help people (end-users, key users) learn and adopt new SAP systems (e.g., S/4HANA Cloud) and processes (e.g., best practices) in their daily work. This broad definition aligns with SAP OCM's goal of ensuring sustained use post-go-live, addressing both technical skills and behavioral change. For example, enablement might include e-learning on system navigation or process simulations to ease the transition.
Option A is incorrect-supporting leadership to handle resistance is a subset of change leadership, not enablement, which targets users. Option C is incorrect; deliverables (e.g., plans, reports) support OCM broadly, not just enablement, which is action-oriented. Option D is incorrect-upskilling leaders is leadership development, not user-focused enablement. SAP OCM defines enablement as user-centric preparation.
"Change enablement refers to activities that enable people to learn and adopt new SAP systems and processes, ensuring effective integration into their work" (SAP OCM Framework, Enablement Definition).

NEW QUESTION # 80
......

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SAP C_OCM_2503 Reliable Study Materials Are Leading Materials & C_OCM_2503 SAP Certified Associate - Organizational Change Management

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SAP Certified Associate - Organizational Change Management Sample Questions (Q75-Q80):

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